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EGSC Frequently Asked Questions

Business Services FAQ


How do I know how much my tuition and fees are?

Email invoices are sent to students' East Georgia State College Cat Mail account after registration.  You can also check your Banner Web account to determine your tuition and fee charges.

If I am receiving financial aid, how can I determine if it has been processed and applied to my charges?

Check your Banner Web account to determine if your financial aid has been applied to your charges.

If my financial aid has been processed and I am receiving a refund, when will it be available?

East Georgia State College and BankMobile Disbursements, formerly known as HigherOne, have formed a partnership to handle refunds. The first disbursement of Financial Aid Refunds for a semester is usually three weeks into the semester for Fall and Spring disbursements, and normally the very first refunds are sent out on the third Friday from the first day of class. Subsequent disbursement of Financial Aid Refunds will continue each Thursday. The financial aid disbursement date in Banner is not the date refunds are released to BankMobile Vibe accounts.  Please allow up to 14 Business days to receive your disbursement. If you are receiving a loan, the lender’s disbursement date is not the date refunds are released to BankMobile Vibe account.

How will I receive my Refund Selection Kit?

After you have completed your registration, a file will be sent from us to BankMobile Vibe.  A refund selection kit will be mailed to the student’s primary address in Banner.  Please activate your refund preference immediately after receiving your selection kit.

Follow these three simple step to set up your refund preferences:

  1. Visit RefundSelection.com
  2. Enter your Personal Code
  3. Select the option that best fits you

You have several choices in receiving your refund:

  • ELECTRONIC DEPOSIT TO ANOTHER ACCOUNT - You can link your refunds to your personal account, checking or savings, and it takes 2-3 business days for the receiving bank to credit the money to your account.
  • ELECTRONIC DEPOSIT TO A BANKMOBILE VIBE ACCOUNT - If you open a BankMobile Vibe account (upon identity verification), money is deposited the same business day BankMobile receives funds from us. (Note: a card will be mailed to the student in approximately 5-7 business days)
  • PAPER CHECK DELIVERED BY USPS - A check is mailed the same business day BankMobile receives funds from us, provided receipt is within daily cutoff times. Typically, it takes 5 – 7 business days for the check to arrive, depending on USPS First-Class.

When activating your BankMobile Vibe Account, it will prompt you for a passcode…this is an 8 digit code made of your 2 digit birth month, 2 digit birth day followed by the last 4 digits of your Student ID number. For example:  A student who was born on 06/10/1992 with a Student ID of 930012345 their activation code would be 06102345.

Funds are sent from EGSC to BankMobile Vibe, who then disburses them according to your preference.  If you have any questions or concerns, please contact Shelia Mosley, BankMobile Vibe Advisor, at (478) 289-2365 or Business Affairs at (478) 289-2186.

Why do I need to choose a refund preference with BankMobile Vibe if I am not receiving Financial Aid?

All student refunds are sent to BankMobile Vibe for disbursement.  It's important for students to pay attention to their Banner Web Accounts due to changes in Account Summary.  Below are examples of situations that may result in a Refund and the Banner Codes which signifies a student is due a refund.

  • Student pays for classes out-of-pocket and then withdraws before the drop class deadline (REFN)
  • Student over pays for tuition and fees (OVPY)
  • Student received Financial Aid, and after tuition and fees are paid, there is money left for student (FARB)
Will I be able to use my financial aid to purchase books?

If your financial aid award amount has been “memo/authorized” to your student account and exceeds the amount of tuition and fees you owe, you may be able to charge books at the East Georgia State College Bookstore using a percentage of those funds.  However, you must give EGSC permission to deduct additional charges from excess financial aid.

How do I authorize EGSC to deduct additional charges from excess financial aid?

Four questions will pop up when you log in to Banner Web for the first time. These questions are asking you whether or not you want the Business Office to use your financial aid to pay for other charges such as books, prior semester charges, or non-institutional charges such as parking tickets, fines, etc.

If I don't receive financial aid, when must I pay my tuition and fees?

It is a Board of Regents policy that all tuition and fees are due upon registration.  Final fee payment deadline is the date by which all tuition and fees must be paid to prevent cancellation of your classes.  Final Fee Payment Deadline will be posted on the Academic Calendar and e-mail invoices will be sent to student Cat Mail accounts.

How and where do I pay tuition and fees?

You may pay tuition and fees using the following methods:

  • CASH – Payments by cash should be made at the Business Office on the Swainsboro campus. Our office at East Georgia State College - Statesboro does not accept cash amounts greater than $80.00.
  • CHECK or MONEY ORDER – Check/Money Orders must be made payable to East Georgia State College and can be mailed to the East Georgia State College, Business Office at 131 College Circle, Swainsboro, GA 30401.  Please notate the student ID number on the check/money order. Do not mail payments to the Statesboro address.
  • ONLINE –Tuition/Fee payments may be made online by check or credit/debit cards using the Student's Banner Web account. If you are paying by credit/debit card, you must pay online.  Payments for mandatory tuition and fees are not accepted in person  or over the phone.  If paying by credit/debit card, you will linked to PayPath for payment completion. PayPath accepts American Express, Discover Card, and MasterCard and charges a 2.75 percent convenience fee per transaction. **PayPath does not accept VISA!!!


Steps to Pay Tuition Online

  • Step 1: Go to the school website (http://www.ega.edu) and Click on “my EGSC” and login
  • Step 2:  Look under External Applications and click on Banner Web icon
  • Step 3: When Banner Web opens click on Student
  • Step 4: When the next screen comes up click on Student Account
  • Step 5: Click on Account Summary and scroll all the way down to the end of the page. Step 6: You will have two options (Pay by Check/Savings or Credit Card Payment).
  • Step 7: Enter the Student ID and Pin. Click on the correct term
Where do I purchase a parking permit?

Students on the Swainsboro campus can purchase parking permits in the Business Office.  The cost is $15.00 per semester and is part of the mandatory tuition and fees charged to the student account.

Students attending EGSC - Statesboro will need to contact the EGSC-S Office for Parking/Transportation Permits at 912-623-2400. 

Students have four options in regards to the non-mandatory parking and transportation fees. 

  • Option 1) Purchase a parking permit to park at EGSC - S. The cost is $73.00 (non-refundable) per semester – Due at time of purchase
  • Option 2) Purchase an EGSC-S Bus Pass. The cost is $73.00 (non-refundable) per semester – Due at time of purchase
  • Option 3) Purchase both
  • Option 4) Purchase neither
What are your hours of operation?

Monday – Friday 8:00 am – 5:00 pm