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Service Excellence

Service Excellence
Service Excellence

Our Service Excellence Vision

East Georgia State College employees are empowered to provide the highest possible level of service to one another and to all students, visitors, and the communities we serve in an efficient, supportive and professional manner. 

Campus Culture

East Georgia State College has always strived to provide excellent services in a personalized, friendly and efficient manner.  An intentional focus on Service Excellence fulfills our desire and commitment to provide an even higher level of assistance while accomplishing the mission of East Georgia State College and its critical role in educating and preparing students for a college degree. 

Our faculty and staff are amazing at what they do in their respective positions and support this opportunity to further engage in successful, enduring service to the students and communities we serve. With strong leadership support and committed staff, our service focus began in 2005, a year before the State's initiative, as a means to build on the college's legacy of "Education with a Personal Touch" and strengthen our service accountability. Providing a service-oriented approach in everything we do endures even stronger today.


"As Service Excellence Ambassador for East Georgia State College, it is an honor to lead our institution in the development, implementation and demonstration of how a deliberate service approach continuously improves our processes and services.  

We gladly welcome input and ideas as we sustain this continuous process of creating faster, friendlier, easier methods to carry out our mission of creating a more educated Georgia." 

Norma Kennedy, Service Excellence Ambassador


FY13 Customer Service Initiatives

  • Repurpose the Library as a Learning Commons to aid in student success (Click here for a plan overview)
  • Redesign the EGSC Webpage to enhance functionality as a student recruitment tool
  • Addition of front-line Customer Service Representatives in Enrollment Services suite for faster, friendlier service
  • Employee Appreciation and Recognition EventApril 24, 2013 (Swainsboro) and April 25, 2013 (Statesboro)


  • Service Awards

             Recognition Criteria
Full-time faculty and staff will be recognized for service milestones beginning at the employee's five (5) year anniversary at EGSC and continuing at 5 year intervals. Service with other state agencies  or USG institutions does not qualify. Faculty appointments of at least ten months count as one year of service. The measurement period for faculty will be length of service as of May 30th (end of regular contract period), and for staff the measurement period will be length of service as of July 31. 

             2013 Service Award Recipients

             2012 Service Award Recipients


  • Distinguished Faculty Awards

             Distinguished Faculty Selection Criteria

             2013 Distinguished Faculty of the Year Recipients

             2012 Distinguished Faculty of the Year Recipients


  • STAR Staff of the Year Awards 

              STAR Staff of the Year Selection Criteria

              2013 STAR Staff of the Year Recipients

              2012 STAR Staff of the Year Recipients



President’s Notes

President’s Notes

Read about important issues, developments and initiatives at EGSC

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