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Service Excellence

Our Belief 

To be efficient is to do things the right way. To be effective is to do the right things.
We empower every employee as a service excellence champion to do the right things, the right way, for the right reasons.

Our Service Excellence Vision

East Georgia State College employees are empowered to provide the highest possible level of service to one another and to all students, visitors, and the communities we serve in an efficient, supportive and professional manner. 
 

Campus Culture

East Georgia State College has always strived to provide excellent services in a personalized, friendly and efficient manner.  An intentional focus on Service Excellence fulfills our desire and commitment to provide an even higher level of assistance while accomplishing the mission of East Georgia State College and its critical role in educating and preparing students for a college degree. 

Our faculty and staff are amazing at what they do in their respective positions and support this opportunity to further engage in successful, enduring service to the students and communities we serve. With strong leadership support and committed staff, our service focus began in 2005, a year before the State's initiative, as a means to build on the college's legacy of "Education with a Personal Touch" and strengthen our service accountability. Providing a service-oriented approach in everything we do endures even stronger today.

"As Service Excellence Ambassador for East Georgia State College, it is an honor to lead our institution in the development, implementation and demonstration of how a deliberate service approach continuously improves our processes and services. We gladly welcome input and ideas as we sustain this continuous process of creating faster, friendlier, easier methods to carry out our mission of creating a more educated Georgia." 

-Norma Kennedy, Service Excellence Ambassador

Awards and Recognition

Service Recognition 

Criteria: Full-time faculty and staff will be recognized for service milestones beginning at the employee's five (5) year anniversary at EGSC and continuing at 5 year intervals. Service with other state agencies  or USG institutions does not qualify. Faculty appointments of at least ten months count as one year of service. The measurement period for faculty will be length of service as of May 30th (end of regular contract period), and for staff the measurement period will be length of service as of July 31. 

2017 Service Award Recipients

2016 Service Award Recipients

2015 Service Award Recipients

2013 Service Award Recipients

2012 Service Award Recipients

 

Distinguished Faculty Awards    Selection Criteria

2017 Distinguished Faculty of the Year Recipients 

2016 Distinguished Faculty of the Year Recipients

2015 Distinguished Faculty of the Year Recipients

2014 Distinguished Faculty of the Year Recipients

2013 Distinguished Faculty of the Year Recipients

2012 Distinguished Faculty of the Year Recipients

 

STAR Staff Awards    Selection Criteria

2017 STAR Staff of the Year Recipients 

2016 STAR Staff of the Year Recipients

2015 STAR Staff of the Year Recipients

2014 STAR Staff of the Year Recipients

2013 STAR Staff of the Year Recipients

2012 STAR Staff of the Year Recipients

 

Event Photography              

TRAINING

11/1/17 Staff Workshop, Presented by Dr. Deborah Vess, VP for Academic Affairs: Team Work for Student Success

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  • Norma S. Kennedy

    Norma S. Kennedy

    Marketing and Community Relations - Associate Vice President for Institutional Advance

    Phone: 478-289-2002

    Email:

    Campus: Swainsboro

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