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Student Complaint Process

STUDENT COMPLAINT RESOLUTION PROCESS

Purpose

The Office of Student Affairs is committed to treating all members of the College community fairly in regard to their personal and professional concerns. The primary objective of the student complaint guidelines are to ensure that concerns are promptly dealt with and resolutions reached in a fair and just manner.

Definitions

For these purposes a complaint is defined as dissatisfaction or disagreement with any decision or action that affects East Georgia State College students. Complaints covered by policies already in place (e.g., student employment, grade appeals, sexual harassment, discrimination, student conduct, etc.) are excluded from these guidelines. 

Institutional Complaint Process

Any East Georgia State College student who believes that he or she has not been treated fairly may make use of the student complaint guidelines. All student complaints should be referred to the Vice President of Student Affairs Office. Complaints are referred in writing either through EGSC email or visiting our office. The Office of Student Affairs does not make decisions outside the scope of its area of authority. However, the Office of Student Affairs serves as an advisor to the student through this entire process.

With the support of the Office of Student Affairs, the student should present his or her complaint in writing to the potential source. If the student is not satisfied with the response from the potential source, he or she may present the complaint in writing to the next level supervisor. For example, if the potential source is a faculty member, the next level supervisor would be the department chair. The student must file a complete written statement of the alleged complaint. The statement should include the name of the potential source and the remedy sought. If the issue is not resolved at this level, the complaint process will follow the chain of command of the department in question until resolution is found.

For any further questions, please call the Office of the Vice President for Student Affairs for assistance at 478-289-2389.

 

DISTANCE EDUCATION COMPLAINT PROCESS

East Georgia State College is required to provide contact information on its web site for out-of-state students who want to file a complaint within their home state.

Overview

East Georgia State College offers courses and programs online. For a complete list of programs offered, please visit the Degrees and Certificates page.


Complaint Resolution

In compliance with the language passed in the Higher Education Opportunities Act of 2008, institutions offering distance education must provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student's state. Below is information about East Georgia State College's accreditation, followed by a state-by-state list of the agencies in each state responsible for complaints regarding out-of-state distance education programs.


EGSC Accreditation

East Georgia State College is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award associate and baccalaureate degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call 404-679-4500 for questions about the accreditation of East Georgia State College.

Complaint Resolution Contacts by State