Home » About » ESGC At A Glance » Policies & Procedures » Ethics and Reporting Hotline Procedures

Revisions Adopted by President’s Cabinet 9/25/18
Revisions Adopted by President’s Cabinet 2/28/17
Revisions Approved by President’s Cabinet 3/22/16
Revisions Approved by President’s Cabinet 10/28/14
Revisions Approved by President’s Cabinet as of 11/26/13
Original Policy Approved by President’s Cabinet 3/27/13

Overview

East Georgia State College recognizes that an ethical, efficient, and effective work environment is essential to our continuing to successfully accomplish our mission. As a result, we have always placed a high priority on assuring that each member of our college community has the opportunity and means to convey any matter that could compromise that environment. Employees are encouraged to report such matters through his/her supervisory chain which frequently produces the most thorough and timely resolution of a matter. However, other EGSC reporting avenues, such as Police Department, Internal Audit, Business Affairs, Human Resources, and Legal Affairs, have been and continue to be readily available. In keeping with our efforts to expand alternatives for reporting matters of significance, reporting through the EGSC Ethics and Compliance Reporting Hotline (“Hotline”) service provided by NAVEX Global, an independent company, is available 24 hours a day, 7 days a week. The Hotline does not replace the existing reporting mechanisms noted above, but serves as an additional reporting mechanism. The Hotline allows faculty, staff, students and visitors the option to confidentially report concerns and wrongdoing by telephone or on-line, and to remain anonymous if so desired. All employees receive training on the USG Ethics Policy and the Ethics Hotline upon hire and annually thereafter. A link to the EGSC Ethics and Compliance Reporting Hotline exists on the EGSC landing page.

NOTE: This policy sets forth a reporting mechanism for Hotline complaints; however, depending on the nature of the complaint, additional East Georgia State College policies may describe the exact process to follow for investigation and resolution of a specific Hotline complaint. For example, Hotline complaints alleging sexual harassment, academic misconduct, poor work performance and conflicts with other employees will be investigated according to the applicable procedures set forth in the corresponding college policy.

I. Conduct to Report

Per USG policy, EGSC employees have an affirmative responsibility to timely report wrongdoing. Wrongdoing is defined under this policy as violation of EGSC policies, USG policies, state or federal law, violations of ethical and professional conduct, and fraud, waste or abuse. Examples of wrongdoing include, but are not limited to, USG or EGSC Code of Conduct violations, discrimination, harassment, research misconduct, academic misconduct and policy violations. Fraud, waste and abuse as well as harassment of any kind are of special concern to EGSC as these can impact our stewardship responsibilities and the well-being of individuals in the campus community.

II. Where to Report

Unless otherwise indicated or circumstances make it inappropriate, employees should report significant concerns or wrongdoing through their supervisory chain. Other EGSC reporting avenues, however, are available, including Internal Audit, Legal Affairs, Police Department, Human Resources and Business Affairs. Wrongdoing and significant concerns can also be reported confidentially on the Hotline which is available 24 hours a day, 7 days a week at: https://ega.alertline.com/gcs/welcome

    1. Confidentiality Statement: All employees involved with a Hotline complaint or who learn of a complaint should do everything reasonably possible to keep the complaint confidential in order to preserve the integrity of the on-going investigation, to ensure fairness to all involved and to protect the privacy of employees who have brought complaints or are accused of misconduct. Due diligence and reasonable care must be exercised when handling confidential information. It is recommended that employees involved in a Hotline complaint not discuss the matter with anyone outside their reporting chain, and when doing so, should not attempt to influence another employee’s responses during an investigation, should take measures to secure the investigative file so that its contents cannot be accessed by others and should not report on or release any information about the incident to internal or external parties without approval from the Office of Legal Affairs. This request for confidentiality is not meant or intended to curtail employee rights under the law to discuss work related matters. Preserving confidentiality helps minimize retaliation against participants and minimizes disruption in the workplace.
    2. Protection against Retaliation: East Georgia State College and its employees may not interfere with the right of an employee to report concerns or wrongdoing and may not retaliate or take adverse employment action against an employee who, in good faith, has reported concerns or wrongdoing or has cooperated in an investigation. Retaliation violates federal and state laws, Board of Regents’ policies, and East Georgia State College policies. Alleged violations of this provision should be reported to the EGSC Director of Human Resources. Violations of this provision may result in disciplinary action up to and including termination.
    3. False Reports/ False Information: This policy does not protect an employee who files a false report or who provides information without a reasonable belief in the truth or accuracy of the information. Any employee who knowingly files a false report or intentionally provides false information during an investigation may be subject to disciplinary action which may include termination of employment.

III. Complaint Management

The Chief of Staff and Legal Counsel is responsible for managing the Hotline. Complaints that escalate to an emergency level are immediately transmitted by Hotline operators to the Chief of Police. Non-emergency complaints are emailed by Hotline operators to the Triage Team. The Triage Team is comprised of the Chief of Staff and Legal Counsel, Vice President for Business Affairs, Director of Human Resources and the Internal Auditor. All team members have participated in NAVEX Global on-line training. Complaints received through the Hotline are assigned for investigation in the same manner as face to face complaints according to college policy: Human Resource issues (performance, interpersonal relations, etc) are assigned to unit heads while malfeasance complaints (fraud, waste and abuse) are handled by the Hotline Triage Team. Complaints made to the Internal Auditor will be manually entered into the Hotline by the Internal Auditor and managed as outlined in this policy.

IV. Complaint Review and Assignment

Complaints made through the Hotline are entered into the NAVEX Global on-line program by NAVEX Global and the complaint is then emailed to the EGSC Hotline Triage Team. Within 48 hours of receipt of a complaint from NAVEX Global, the Chief of Staff and Legal Counsel will respond to the reporter acknowledging receipt of the complaint. If additional information is needed to clarify the complaint, the Chief of Staff and Legal Counsel will respond to the reporter requesting the needed information within a prescribed deadline. If the information is not received within the deadline, the complaint will be closed and the reporter notified. The Triage Team will meet regularly and evaluate each complaint. The Triage Team may invite EGSC unit heads not involved in the investigation to serve on the team to evaluate a particular complaint within that unit head’s expertise. The purpose of the evaluation meeting is to review the substance of the complaint and the parties involved to determine if a conflict of interest exists for any of the Triage Team members, to evaluate the complaint, to assign the complaint for investigation and to discuss follow up. Complaints are assigned to Triage Team members or unit head case managers as appropriate based on complaint subject areas as provided in the EGSC Ethics Hotline Report Line User Roles document (PDF). When assignment to a unit head case manager creates a conflict of interest or the unit head case manager is unavailable, complaints may also be assigned to a Triage Team Member. Any Triage Team member with a conflict of interest will be excluded from further access to the complaint.

When a complaint is received for which an existing college policy and complaint mechanism exists, the complaint will be assigned, investigated and resolved pursuant to such policy. For example: the Triage Team will assign Customer Service and Human Resource complaints (performance, interpersonal relations, etc.) to the respective unit head for clarification of the substance of the complaint and for investigation and resolution in accordance with the applicable college policy. Sexual harassment complaints will be assigned to the Title IX Coordinator for investigation and resolution according to the college’s Title IX policy. The Chief of Staff and Legal Counsel will document the assignment in the Hotline and the case will be closed in the Hotline.

If a complaint alleges malfeasance, and additional information from the reporter is necessary for proper evaluation of the allegations, the Chief of Staff and Legal Counsel will request the information from the reporter and provide a deadline for response. The complaint will not be evaluated for assignment until this information is received; if the information is not received within the prescribed deadline, the complaint will be closed and the reporter will be notified. Malfeasance complaints will be assigned to a member of the Triage Team. The Chief of Staff and Legal Counsel will not be assigned cases. The Chief of Staff and Legal Counsel will notify the reporter of the complaint assignment. The Triage Team member assigned to investigate the complaint will abide by any deadlines in the Hotline program, communicate with the reporter directly or through the Hotline, and document all investigation notes and summaries in the Hotline. 

Complaints involving potential financial fraud, waste, abuse by an employee will be reported by the Chief of Staff and Legal Counsel to the EGSC Office of Internal Audit, USG Director of Ethics and Compliance and USG Vice Chancellor for Organizational Effectiveness. Complaints of potential criminal malfeasance by an employee will be reported by the Chief of Staff and Legal Counsel to the USG Director of Ethics and Compliance and Vice Chancellor for Organizational Effectiveness. Hotline complaints involving members of the Triage Team or EGSC executive management shall be referred to USG Vice Chancellor for Organizational Effectiveness.

V. Investigation Procedures

The triage team member assigned to the complaint is the case manager. If doing so will not compromise the investigation, the case manager will notify the individual named in the complaint that a complaint has been made through the Hotline about him or her and that such complaint is under investigation. The accused will be notified of EGSC’s no retaliation policy and confidentiality policy. The case manager will notify the unit head of the existence of the complaint and the pending investigation. The scope of the investigation should include at a minimum, an interview with the individual reporter, if the reporter self-identified, and the accused. Other individuals named in the complaint should be interviewed, only if a witness or if necessary, to substantiate or refute the allegations, with careful evaluation after each interview, per the investigative procedures in the EGSC Cooperation in Internal Investigations Policy. All individuals interviewed will be reminded of the EGSC No Retaliation Policy and the Confidentiality Policy. In addition, the case manager should review policy and procedures relevant to the complaint. The investigator will document all relevant information to the case file and prepare a report summarizing the investigation to the Triage Committee. The Chief of Staff and Legal Counsel will monitor the investigation and provide reminders to the case manager, if needed, to ensure swift resolution. EGSC’s goal is to have all matters resolved within 60 days, provide prompt and thorough communication to the reporter and the accused, and document the process in the Hotline.

VI. Investigation Outcomes and Actions

If an investigative report reveals that an employee has violated a policy or policies of the College or of the Board of Regents, that an employee or unit needs training on a particular topic, counseling, reprimand, suspension, termination, or any other corrective action is recommended, the matter will be referred to the employee’s supervisor and the Director of Human Resources for resolution. In such instances, the employee and his or her supervisor will meet with Human Resources to review the matter and plan the corrective action(s) for the employee and/or unit. The Director of Human Resources will communicate the planned corrective action and inform the case manager when the corrective action has been completed. The final investigative report will reflect the completion date of the corrective action. If the investigation reveals a policy or procedure is needed or existing policy or procedure needs revising, the matter will be referred to the Chief of Staff and Legal Counsel for follow up. The Chief of Staff and Legal Counsel will document whether any corrective action is taken and the date of completion in the Hotline.

If an investigative report reveals that an employee violated city or county ordinance or state or federal law, the Chief of Staff and Legal Counsel will report this to the EGSC and USG Office of Internal Audit and to law enforcement.

If an investigation reveals that a student has violated the Student Code of Conduct, the case manager’s report will reflect this and the matter will be referred by the investigator to the Student Conduct Officer.

The reporter will be notified of the status of the investigation, the resolution and the outcome of the complaint by the Chief of Staff and Legal Counsel or the Triage Team Investigator.

The accused employee will be provided a copy of the final report by the Chief of Staff and Legal Counsel.

The Chief of Staff and Legal Counsel is responsible for closing the case after the investigation is complete, all corrective actions are completed and documented in the Hotline and all parties are notified of the resolution.

VII. Tracking Complaints

EGSC will analyze all complaints to track and monitor trends or problem areas that may need focused management attention. Tracking of complaints will occur among offices and in particular subject areas. EGSC will provide additional controls, expanded policies or procedures or additional management review if needed. All EGSC personnel will be notified that retaliation by an employee that is the subject of a complaint is strictly prohibited and may subject the employee to termination.

USG Ethics and Compliance Program staff will be consulted as needed, about appropriate responses to a Hotline complaint. Any complaint and investigation about a USG President, or Vice President will have oversight of the University System of Georgia Office of Internal Audit.

VIII. Other Reporting Options

Individuals may also use the Ethics and Reporting Hotline for the University System Office to report suspected wrongdoing that is widespread or covers the University System of Georgia as a whole. https://bor.alertline.com/gcs/welcome

Additional USG reporting contacts are: USG Legal Affairs, USG Vice Chancellor for Organizational Effectiveness, USG Director of Ethics and Compliance, and USG Chief Audit Officer.